Privacy Policy

Last updated: 9 March 2026

This Privacy Policy explains how D&L Flow ("D&L Flow", "we", "us", or "our") collects, uses, and protects your personal information when you visit our website, submit an application, or schedule a strategy call. We are committed to respecting your privacy and handling your personal data in a lawful, fair, and transparent way, including in accordance with applicable data protection laws such as the EU General Data Protection Regulation (GDPR).

1. Introduction

D&L Flow provides CRM setup, lead management systems, and workflow automation consulting for businesses. In the course of operating our website and providing our services, we may collect and process personal data about visitors, applicants, and potential clients. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes what information we collect, how we use it, the legal bases we rely on, and the rights you have in relation to your data.

2. Information We Collect

We may collect personal information that you voluntarily provide through our application forms, booking tools, or contact channels, as well as certain technical information automatically collected when you use our website. This may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title or role
  • Business information and context you submit through application or intake forms (such as current tools, workflows, team size, and goals)
  • Preferred dates and times for calls or meetings
  • Basic technical data such as IP address, browser type and version, device information, and pages visited on our site

We do not intentionally collect sensitive personal data unless it is strictly necessary for a specific purpose and you have clearly provided it to us.

3. How We Use Information

We use the personal data we collect for the following purposes:

  • To respond to your inquiries and messages submitted through our website or other contact channels
  • To review your applications and schedule consultations, discovery calls, or strategy sessions
  • To communicate with you about your requested services, proposals, and relevant updates
  • To manage our client relationships and deliver CRM, lead management, and workflow automation services
  • To operate, maintain, and improve our website, offerings, and user experience
  • To analyze aggregate, non-identifiable usage data to understand how visitors interact with our site

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our processing of your personal data is based on one or more of the following legal grounds under the GDPR:

  • Consent: When you voluntarily provide your information through our forms, booking tools, or by contacting us, you consent to our use of that data for the stated purposes.
  • Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, such as operating and improving our services, communicating with potential clients, and preventing misuse of our website, provided that these interests are not overridden by your rights and interests.
  • Performance of a contract: Where we need to process your data to prepare, enter into, or perform a contract with you or your organization.

5. Third-Party Services

To operate our business and deliver our services, we may use third-party service providers such as CRM platforms, form builders, email marketing tools, analytics tools, and scheduling or calendar tools. These providers may process your personal data on our behalf, only as necessary to perform their functions and in accordance with our instructions.

We take care to work with providers that implement appropriate data protection and security measures. We do not sell your personal data, and we share it with third parties only when necessary for the purposes described in this policy, when required by law, or when you have given your consent.

6. Data Security

We implement reasonable technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include secure connections, access controls, strict password policies, and limiting access to personal data to those who need it for legitimate business purposes. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep personal data only for as long as necessary to fulfill the purposes for which it was collected, including to communicate with you, schedule and conduct consultations or strategy calls, deliver our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your data for these purposes, we will either delete it or anonymize it so that it can no longer be linked to you.

8. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. For example, under the GDPR, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data, subject to certain exceptions
  • Object to or request restriction of our processing of your personal data
  • Withdraw your consent at any time where we rely on consent to process your data
  • Request the transfer of your personal data to you or to another controller where technically feasible

If you wish to exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal data violates applicable law.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, you can contact us at:

D&L Flow
Email: [INSERT EMAIL]

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.